Return Policy
Last Updated: 11/24/2014
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At DC Balloons, we are committed to providing high-quality balloon decorations and products. If you are not completely satisfied with your purchase, we are here to help. Please review our return policy below.
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1. Return Eligibility
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Time Frame: Items may be returned within 14 days of purchase.
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Condition: Products must be in their original, unused condition with all original packaging intact.
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Non-Returnable Items: Certain items are non-returnable, including:
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Custom or personalized balloon arrangements
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Perishable items
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Products marked as final sale
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2. Return Process
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To initiate a return, please contact us at dcballoonswf@gmail.com with your order number and a brief description of the reason for the return.
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We will review your request and provide you with return instructions, including where to send the items.
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3. Refunds
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Processing: Once we receive your returned item, we will inspect it and notify you of the status of your refund.
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Refund Method: Approved refunds will be processed to the original payment method within 5-10 business days.
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Shipping Costs: Original shipping charges are non-refundable. Return shipping costs are the responsibility of the customer, unless the return is due to our error (e.g., wrong or defective item).
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4. Exchanges
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We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at dcballonswf@gmail.com.
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5. Damaged or Defective Items
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If your item arrives damaged or defective, please contact us within 48 hours of receiving your order. We may request photos of the damaged item to help with the claim process.
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For eligible damaged items, we may offer a replacement or refund.
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6. Gifts
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If the item was marked as a gift when purchased and shipped directly to you, you may receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
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7. Contact Us
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For further questions or assistance with your return, please contact us at:
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Email: dcballoonswf@gmail.com
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Address: 17230 South Tamiami Trail Suite 9, Fort Myers, FL 33908
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